It is the responsibility of Bayou Bend Health System to provide quality healthcare services which meet the needs and exceed the expectations of our patients and other customers in an environment of dignity and respect. If we have not met your healthcare needs, we encourage you to speak with a member of your healthcare team. The procedure for submission of a written or verbal grievance to the hospital is as follows:

• State concern to staff present; or,
• Submit written or verbal statement to the Nursing Supervisor or the Administrator on call.
• Receive follow-up from Nursing Supervisor or the Administrator on call within 72 hours.

You can also request a review by a Peer Review Organization (PRO) for a concern regarding quality of care or premature discharge:

The phone number and address of the PRO for your area is:

KEPRO

5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
Phone: 216-447-9604
Toll-Free: 844-430-9504
Fax: 844-878-7921

A written or verbal grievance can also be submitted to the following:

Department of Health and Hospitals

Hospital Program Manager
500 Laurel St. Suite 100
Baton Rouge, LA 70821-3767
Phone: 225-342-6429

Joint Commission

How do you file a concern/complaint to The Joint Commission?

The preferred method for submitting a concern is through the online submission form as it allows for more direct, timely receipt and review of your concerns.

Steps for submitting a concern:

1. Go to their website:  www.jointcommission.org
2. Scroll down to the end of the page. “Connect With Us”
3. Select “Report patient safety event”
4. Follow the instructions on the “Report a Patient Safety Concern or File a Complaint”

If you have a Quality or Safety concern or complaint please contact the Bayou Bend Health System Administrator at 337-355-1283.